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    Volunteer Management Policy

    This document outlines the Volunteer Management Policy of SATA CommHealth, which aims to attract, engage and retain volunteers effectively. It covers areas such as recruitment and screening, orientation and training, code of conduct, support and recognition.

    The policy emphasizes the importance of volunteers as partners of the organization and outlines policies and procedures to ensure equal opportunity, proper screening, and appropriate training for volunteers.

    What is the purpose of the Volunteer Management Policy?

    The purpose of the Volunteer Management Policy is to establish guidelines and procedures for effectively managing volunteers within SATA CommHealth. It aims to attract, engage and retain volunteers who contribute their time and effort for the community without financial gain. The policy ensures that volunteers are properly recruited and screened to match the organizational needs.  It also provides orientation and training to the volunteers, sets expectations for their Code of Conduct and outlines the support and recognition they will receive.  Overall, this policy aims to create a positive and productive volunteer experience while promoting the interest of SATA CommHealth.

    What are the policies and procedures for recruitment and screening of volunteers?

    The policies and procedures for recruitment and screening of volunteers within SATA CommHealth are designed to ensure the best possible match between interested volunteers and the organizational needs.


    1. Recruitment Process: SATA CommHealth implements a recruitment process to attract potential volunteers. This may involve advertising volunteer opportunities, conducting interviews, and assessing the skills and interests of applicants.


    1. Screening Process: To ensure the suitability of volunteers, SATA CommHealth carries out screening processes. This may include background checks, reference checks, and verification of qualifications or certifications, depending on the nature of the volunteer role.


    1. Equal Opportunity: SATA CommHealth ensures that the recruitment and screening processes are fair and provide equal opportunities for all individuals interested in volunteering. Discrimination based on factors such as race, gender, age, or disability is strictly prohibited.


    What is included in the orientation and training process for volunteers?

    1. General Orientation: Volunteers receive a general orientation that familiarizes them with the nature and purpose of the organization. This includes an overview of SATA CommHealth‘s mission, vision, values, and the services it provides to the community.


    1. Policies and Procedures: Volunteers are informed about the pertinent policies and procedures of the organization. This includes guidelines on confidentiality, code of conduct, health and safety protocols, and any other relevant policies that volunteers need to adhere to during their service.


    1. Volunteer Role Description: Volunteers are provided with a detailed description of their specific volunteer assignment. This includes information about the tasks, responsibilities, and expectations associated with their role. They are also informed about the impact their work will have on the organization and the community.


    1. Skills and Knowledge Training: Depending on the nature of the volunteer assignment, volunteers may receive specific training to develop the skills and knowledge required to perform their tasks effectively. This may include training on communication skills, cultural sensitivity, first aid, data entry, or any other relevant skills necessary for their role.


    1. Supervision and Support: Volunteers are introduced to Volunteer Manager or designated staff members of the Volunteer Management Team who will provide guidance, support, and supervision throughout their volunteer assignment. They are informed about the channels of communication and the process for seeking assistance or reporting any concerns.


    1. Resources and Materials: Volunteers are provided with the necessary resources and materials to carry out their tasks. This may include access to relevant documents, equipment, tools, or software needed to fulfil their responsibilities.


    1. Ongoing Training and Development: SATA CommHealth recognizes the importance of continuous learning and development for regular volunteers.* Therefore, opportunities for ongoing training and skill enhancement may be provided to volunteers to further enhance their effectiveness and personal growth.


    How does the organization support and recognize volunteers?

    SATA CommHealth recognizes the importance of supporting and recognizing volunteers to ensure their continued commitment and satisfaction with the organization. The organization employs various strategies to provide support and recognition to volunteers.

    1. Regular Communication and Feedback: The organization maintains open lines of communication with volunteers through regular meetings, emails, or newsletters. This allows volunteers to stay informed about organizational updates, upcoming events, and any changes that may affect their volunteer assignments. It also provides an opportunity for volunteers to provide feedback, ask questions, or raise concerns.


    1. Clear Instructions and Guidance: SATA CommHealth ensures that volunteers receive clear instructions and guidance regarding their tasks and responsibilities. This includes providing volunteers with detailed information about their roles, expectations, and any necessary training or resources. Clear instructions help volunteers perform their duties effectively and feel supported in their work.


    1. Recognition of Achievements: The organization actively recognizes and appreciates the contributions and achievements of its regular volunteers.* This can be done through various means, such as verbal appreciation, certificates of recognition, or public acknowledgment during events or meetings. Recognizing volunteers’ efforts and accomplishments helps boost their morale and motivation.


    1. Volunteer Development Opportunities: SATA CommHealth offers opportunities for volunteer development and growth. This may include providing additional training, workshops, or seminars that enhance volunteers’ skills and knowledge. By investing in their development, the organization demonstrates its commitment to the volunteers’ personal and professional growth.


    1. Volunteer Feedback Surveys: The organization conducts regular volunteer feedback surveys to gather insights and identify areas where additional support may be needed. These surveys provide volunteers with a platform to share their experiences, suggestions, and concerns. The feedback collected helps SATA CommHealth improve its volunteer programs and address any issues that may arise.


    1. Supportive Supervision: Volunteers receive ongoing support and guidance from Volunteer Manager or designated staff members of the Volunteer Management Team. They are available to answer questions, provide assistance, and address any challenges or concerns that volunteers may encounter during their service. This support ensures that volunteers feel valued and supported throughout their volunteer journey.


    1. Volunteer Appreciation Events: SATA CommHealth organizes volunteer appreciation events or gatherings to celebrate and recognize the collective efforts of its volunteers. These events provide an opportunity for volunteers to connect with each other, share experiences, and receive appreciation from the organization and the community.

    By providing support and recognition, SATA CommHealth aims to foster a positive and rewarding experience for its volunteers. This, in turn, helps maintain a strong and committed volunteer base, ensuring the organization’s continued success in serving the community.

    *Regular Volunteers refer to volunteers who have engagement of at least 4 volunteering sessions in a year, with a cumulative of 16 hours in total in a year.

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