Run out of your medications? Have flu and do not want to queue at a clinic?
SATA CommHealth has launched a SATA Public App to enable Singaporeans to receive medical consultations conveniently in a comfortable and safe environment.
We provide digital healthcare services via video teleconsultation with our doctors and nurses on this application. Through teleconsultation services in Singapore, we can assist you with common acute and stable chronic healthcare conditions. Where appropriate, our doctors may prescribe from our extensive range of medications and provide a medical certificate and/or a referral letter for further management.
For Teleconsultation enquiries, please email to tmsupport@sata.com.sg
| Services | Our Charges | |
Teleconsultation | $13.05 | $13.05 |
Prices are inclusive of GST.
Acute Conditions
- Allergies
- Arthritic Pain
- Diarrhoea
- Insect bites
- Upper Respiratory Tract Infection (URTI)
- Conjunctivitis
- Rashes / Skin Infections
- Sprains & strains
- Bladder infections
- Urinary Tract Infections (UTIs)
- Sports Injuries
- Vomiting
Chronic Conditions
- Hypertension
- Diabetes
- Hyperlipidaemia
- Gout
- Asthma
- Bone Diseases (Osteoarthritis, Osteporosis)
Others
- Erectile Dysfunction (ED) – Limited Group
- Acne
For conditions that are not found on the list above, the doctor will make a clinical judgement based on his/her best assessment.
Chronic medication refills are available.
Prescription for birth control/emergency contraception pills is subject to availability.
Operating Hours
- 24 hours
For more details on SATA Public app, please call 6244 6688.
Please note that our hotline operating hours are:
- 8:30am to 5:00pm (Mon – Fri)
- 8:30am to 1:00pm (Sat)
- Closed on Sundays and Public Holidays.
How Do I Teleconsult?
How Do I Retrieve My Reports/Medical Certificate?
When Teleconsult is Suitable — and When It is Not
Teleconsultation is intended for non-emergency medical concerns. If a doctor determines that your condition is unsuitable for remote assessment, you may be advised to attend a clinic or seek emergency care instead.
| Suitable for remote assessment | May require in-person care |
| Common mild acute symptoms | Chest pain |
| Stable chronic medical conditions | Severe difficulty breathing |
| Medication advice or follow-up for suitable cases | Severe abdominal pain |
| Requests for MC or referral where medically appropriate | Sudden weakness, numbness, or slurred speech |
| General medical advice for non-emergency situations | Seizures, uncontrolled bleeding, suspected fractures |
Teleconsultation FAQ
1. What is SATA CommHealth Teleconsultation?
SATA CommHealth Teleconsultation is a digital healthcare service that offers video consultation via the SATA Public App for patients who are physically in Singapore. This doctor consultation service is intended for suitable non-emergency conditions, including selected stable acute and chronic issues. Where medically appropriate, doctors may provide medication, a medical certificate and/or a referral letter for follow-up care.
2. When can I use SATA CommHealth Teleconsultation?
SATA CommHealth Teleconsultation is available 24/7 for individuals who are unwell and physically located in Singapore.
3. Can I choose my doctor?
You are unable to choose your doctor. Doctors will be assigned based on their availability.
4. What can I expect from a Teleconsultation?
A video consultation is conducted in real-time between a patient and the doctor who is licensed to practice medicine in Singapore. On commencement of the video consultation, our doctors will verify your physical NRIC/passport for registration purposes. Please ensure that the identification document provided is a valid government-issued photo ID.
Once determined that you are suitable for a video consultation, our doctor will proceed to provide you with the consultation, prescription, medical certificate and/or medical referral letter (as appropriate). If our doctor determines that you are unsuitable for a tele-consultation, you will be advised to seek appropriate follow-up action.
5. How long should I expect to wait before I begin my Teleconsultation?
The waiting time will depend on the number of patients in the queue ahead of you. SATA CommHealth endeavours to keep waiting times short and to ensure that everyone is seen by a doctor as soon as possible.
6. Are there any age restrictions?
If you are under the age of 16, you are required to have your parent or legal guardian present with you during the teleconsultation with the SATA CommHealth doctor.
7. What device do I need to use for the SATA CommHealth Teleconsultation?
SATA CommHealth teleconsultation is available via the SATA Public App. Patients must install the application on their Android or iOS-enabled mobile devices. However, the app is currently not compatible with Huawei models.
8. Is recording of SATA CommHealth Teleconsultation permitted?
Any recording (audio or video) of the video consultation – in whole or in part – by either the administrator, patient or doctor is strictly prohibited.
9. How can I best prepare for my Teleconsultation?
Where available and appropriate, we could recommend having the following equipment on hand for use during the consultation.
• NRIC/Passport or photo identification for verification of identity
• Turning on your camera function on your device
• Stable Wifi/ Internet connection
• Thermometer
• Blood pressure set
• Glucometer (for diabetics)You may also record your vitals before the video consultation and have them ready for your doctor.
10. How do I determine whether my condition is suitable for teleconsultation?
Please review the list of suitable conditions before starting a teleconsultation (refer to conditions above).
11. What if the doctor determines that my symptoms and/or conditions are unsuitable for a Teleconsultation?
If it is determined that your symptoms and/or pre-existing medical conditions are unsuitable for a video consultation, you will be informed and advised on the appropriate follow-up action for continuity of care. Such action may include:
• Going to a general practitioner or clinic premises for a physical consultation
• Going to the nearest Accident & Emergency department
• Dialling 995
12. Can I get a medical certificate?
Yes, the doctor can issue an electronic medical certificate following your video consultation in medically appropriate situations.
13. How do I obtain medication after the Teleconsultation?
Purchased medication prescribed by our doctors will be delivered to the address you provided during the registration. Delivery will be carried out from Monday to Sunday (including public holidays), subject to availability of medications. The medication delivery schedule is as follows:
• For prescriptions from 8:00 am to 5:59 pm – delivery is within 6 hours or by 10 pm (whichever is earlier)
• For prescriptions from 6:00 pm to next day at 7:59 am – delivery by 12 pm the next day.
14. Can I receive a digital prescription from the teleconsultation doctor and take it to the pharmacy?
According to MOH guidelines, pharmacies are not allowed to accept digital prescriptions directly from patients. Pharmacies can only accept signed physical prescriptions or e-prescriptions sent directly from medical providers. Our system complies with this guideline by sending e-prescriptions directly to our appointed pharmacy.
15. How will my medication be packaged?
All medication dispensed and delivered to you shall be packed and fully sealed in tamper-evident packaging.
16. Are the doctors of SATA CommHealth Teleconsultation qualified?
SATA CommHealth Teleconsultation is committed to providing all the uncompromised quality of care. All of our doctors are:
• Registered with the Singapore Medical Council.
• Certified by SATA CommHealth with qualified healthcare experience in primary healthcare and/or specialty fields.
• Have undergone appropriate training and credentialing.
17. What kind of conditions are unsuitable for a Teleconsultation?
SATA CommHealth Teleconsultation is intended to handle non-emergent medical conditions. If you are experiencing a medical emergency, please dial 995 for an ambulance or head to the nearest Accident & Emergency department immediately.
In general, if you are experiencing any of the following symptoms, you may be directed to receive medical attention at the nearest Accident & Emergency department:
• Chest pain
• Persistent bleeding or deep wounds etc
• Severe difficulty of breathing
• Convulsions or seizures
• Severe abdominal pain
• Sudden numbness, weakness or slurred speech
• Suspected fracture or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, limb weakness etc.
In addition, you may be directed to see a doctor in person if you require the following health services or medications:
• Blood test
• Health Screening
• Radiology Services
• Smear test and other procedures
• Vaccinations
• Controlled or restricted medications
For conditions that are not found on the list above, the doctor will make a clinical judgement based on his/her best assessment.
18. Billing
At the end of your video consultation, you will be issued an itemised bill showing the total charges incurred, which would include the following:
• Consultation fees
• Cost of medication (if applicable)
• Medication Delivery Charges (if applicable)
• GST
We accept payment via Credit Cards.You will be charged a consultation fee before the teleconsultation. Any medication and delivery fees (if applicable) will be charged after. Please note that CHAS/MSV are not claimable for Tele-consultation.
19. Can I get a refund after making payment for the Teleconsultation?
We will contact you to reschedule or refund if we are unable to connect due to techinical issues.
20. What happens if I miss the doctor’s call?
The doctor will make multiple attempts to contact you. If you miss all calls and cannot be reached, the consultation will be considered completed and no refund will be issued.
21. Can I receive a discount if I am referred by a SATA CommHealth telemedicine doctor for a physical review at SATA CommHealth Medical Centre?
Yes, patients who are referred for a physical review can enjoy the SATA Public App referral discount if they visit a SATA CommHealth Medical Centre on the same day.
22. Can CHAS cardholders enjoy the SATA Public App referral discount?
CHAS cardholders may choose to use either CHAS subsidies or the SATA App referral discount.
23. Can I apply both CHAS subsidies and the SATA Public App referral discount at the same time?
No, only one type of subsidy or discount can be applied per visit.
24. Can I claim a refund for my teleconsultation if I use CHAS subsidies for a walk-in visit at SATA CommHealth Medical Centre?
No, teleconsultation fees are non-refundable once the consultation is completed, even if CHAS subsidies are used for the subsequent visit.
25. What should I do to ensure the consultation can proceed smoothly?
Please ensure that:
- All required permissions for the SATA Public App are enabled.
- Notifications are turned on for the doctor’s call.
- Your phone has sufficient battery and a stable internet connection.
- You stay in a quiet, conducive and private environment
- Remain active on the app to receive the doctor’s call.
26. Who shall I contact if I face any issue for Teleconsultation?
Please kindly contact our Call Centre at 6244 6688 or email to tmsupport@sata.com.sg.
SATA CommHealth
UEN no. 194700119G
1 Tai Seng Avenue, #07-08
Tai Seng Exchange Tower A
Singapore 536464