Tele-consultation – Common Conditions

The common conditions suitable for SATA CommHealth Tele-consultation include but are not limited to the following:

For conditions that are not found on the list above, the doctor will make a clinical judgement based on his/her best assessment.

Exclusion Criteria 

• SATA CommHealth Tele-consultation is intended to handle non-emergent medical conditions. If you are experiencing a medical emergency, please dial 995 for an ambulance or proceed to the nearest Accident & Emergency department immediately.

In general, if you are experiencing any of the following symptoms, you may be directed to receive medical attention at the nearest Accident & Emergency department:

• Chest pain
• Persistent bleeding or deep wounds etc
• Severe difficulty of breathing
• Convulsions or seizures
• Severe abdominal pain
• Sudden numbness, weakness or slurred speech
• Suspected fracture or dislocations presenting as severe pain, open wounds, deformity, severe bruising or swelling, loss of sensation, limb weakness etc.

In addition, you may be directed to see a doctor in person if you require the following health services or medications:

• Blood test
• Health Screening
• Radiology Services
• Smear test and other procedures
• Vaccinations
• Controlled or restricted medications

For conditions that are not found on the list above, the doctor will make a clinical judgement based on his/her best assessment.

• If you are under the age of 16, you are required to confirm that you have your parent’s or legal guardian’s permission to use the SATA CommHealth Tele-consultation. If you are under the age of 13, please do not use SATA CommHealth Tele-consultation under any circumstances.