Terms and Conditions

The eShop is owned, managed and operated by SATA CommHealth Pte Ltd. SATA CommHealth Pte Ltd reserved the right to change, update and amend these Terms and Conditions from time to time. By accessing our eStore.sata.com.sg and/or using any information and/or services on this website, you have agreed that you have read, understood and agreed to be bound to the Terms and Conditions stated on this website. If you do not agree with any of these Terms, your sole and exclusive remedy is to discontinue using this website.


  • All pictures featured on this website may vary from the actual products.
  • You must register an account with eStore.sata.com.sg before you can make any purchases. You may refer to our privacy policy for more details.

Sales Order

  • Your order is confirmed when you check out all merchandize in your shopping cart. Your purchase is complete upon successful online payment otherwise it is considered an invalid sale.


  • Prices displayed online are inclusive of GST.
  • Prices listed online are subject to changes without notice but would not apply to purchases which payments have been made.
  • All prices quoted are in Singapore dollars


  • For online orders, payments can be made by PayPal (VISA or Mastercard)
  • Payment must be made prior to delivery.


  • All deliveries are strictly within Singapore only. No overseas orders accepted.
  • Delivery is free of charge if the total net price is above $100.00 (before GST) in a single order. Delivery charge is $12.00 per trip.
  • Delivery will be arranged once payment has been made.
  • Delivery arrangement will be co-ordinated with customer directly.
  • Products will be delivered in 3 to 5 working days, subject to stock availability and delivery schedule.


  • All orders for self-collection can be collected only from the SATA Chai Chee Centre.
  • Collection Point: SATA CommHealth, 351 Chai Chee Street, SATA CommHealth Building, Singapore 468982 Contact No: 65-62446616, 62446733.

Cancellation and Returns of Products for the Purpose of Exchange

  • Once payments have been made and accepted, no cancellation of order is accepted.
  • Products except medicines may be exchanged for products of the same or higher value provided they are in new, unused and in its original packaging within 7 days from the date of purchase.
  • Medicines are strictly non-returnable and non-exchangeable.
  • SATA CommHealth reserves the right to exercise discretion in management of the exchange policy.

Defective Products

  • All defective products will be managed in accordance with the current Lemon Law.
  • Under the Lemon Law, a product is defined as “defective” if it does not conform to the agreement at the time of delivery.