SATA CommHealth’s MigrantMate Terms of Use
Welcome to SATA CommHealth’s MigrantMate. SATA CommHealth MigrantMate is a digital health and well-being service that provides information, educational content, activities, and access to health and well-being resources through WhatsApp.
1. Using SATA CommHealth’s MigrantMate
SATA CommHealth’s MigrantMate is intended to help you learn about health and well-being and find relevant resources and services.
You agree to:
• use SATA CommHealth’s MigrantMate only for lawful and appropriate purposes;
• provide accurate information when you choose to share information with us;
• not misuse, disrupt, or attempt to gain unauthorised access to SATA CommHealth’s MigrantMate or its systems; and
• follow any instructions or requirements provided when using SATA CommHealth’s MigrantMate.
2. Health Information
SATA CommHealth’s MigrantMate provides general health and well-being information and educational content. It is not a doctor, medical professional, or emergency service. Information or recommendations provided by SATA CommHealth’s MigrantMate should not be treated as a diagnosis, medical advice, or a substitute for professional medical care. If you are experiencing a medical or mental health emergency, please contact the appropriate emergency or healthcare service.
3. AI-Generated Responses
Some responses provided by SATA CommHealth’s MigrantMate are generated using artificial intelligence. While we take reasonable steps to improve the quality and safety of the service, AI-generated responses may sometimes be incomplete, inaccurate, or inappropriate. You should use your own judgement and seek advice from a qualified professional where appropriate.
4. Resources and Recommendations
SATA CommHealth’s MigrantMate may provide information about healthcare providers, community services, activities, helplines, or other third-party resources. These resources may be provided for convenience. SATA CommHealth’s MigrantMate does not necessarily endorse or guarantee the availability, quality, suitability, or outcome of any third-party service.
5. Quizzes, Activities and Rewards
SATA CommHealth’s MigrantMate may offer quizzes, educational activities, points, or rewards. Rewards may be subject to additional terms, eligibility requirements, availability, and redemption conditions. SATA CommHealth’s MigrantMate reserves the right to change or discontinue rewards or activities where reasonably necessary.
6. Availability of the Service
We will make reasonable efforts to keep SATA CommHealth’s MigrantMate available and working properly. However, we cannot guarantee that the service will always be available, uninterrupted, or error-free. The service may occasionally be unavailable due to maintenance, technical issues, WhatsApp or other third-party services, or circumstances beyond our reasonable control.
7. Changes to SATA CommHealth’s MigrantMate or Terms
We may update SATA CommHealth’s MigrantMate or these Terms of Use from time to time. If we make material changes, we will take reasonable steps to notify you. Your continued use of SATA CommHealth’s MigrantMate after the updated Terms take effect means that you accept the updated Terms of Use.
8. WhatsApp and Third-Party Services
SATA CommHealth’s MigrantMate is provided through WhatsApp and may rely on other third-party services to operate. Your use of WhatsApp and any other third-party services is also subject to the terms and policies of those services. SATA CommHealth is not responsible for the availability, functionality, or policies of third-party services.
9. Your Privacy
We collect, use, disclose and protect your personal data in accordance with our Privacy Policy and applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA). By using SATA CommHealth’s MigrantMate, you acknowledge and agree that your personal data may be handled in the manner described below.
Where applicable, your personal data may be:
a) Collected and used to administer and deliver service provided by SATA CommHealth, including to create and identify your account, deliver educational content, respond to your questions, administer quizzes, maintain and display your points balance, facilitate points redemption, and send reminder or outreach messages where you have opted in to receive them.
b) Disclosed only to authorised SATA CommHealth departments and authorised third-party vendors or sub-processors, where reasonably necessary to administer, operate and manage the application platform and provide the service. Your WhatsApp number will not be disclosed to other parties and will be subject to appropriate confidentiality and data protection safeguards.
c) Stored securely within the dedicated platform tenant provisioned for SATA CommHealth. Where your WhatsApp number is collected, it will be used as your contact identifier within SATA CommHealth’s dedicated platform tenant and will not be stored in a shared pool. Personal data will be stored in compliance-approved Microsoft Azure data centres located in Singapore.
d) Retained only for as long as necessary to provide and administer the service. WhatsApp numbers associated with accounts that have been inactive for six (6) consecutive months may be removed and securely purged from the platform, subject to any applicable legal, regulatory or operational retention requirements.
e) Used only for the purposes described above. Your WhatsApp number will not be used for marketing purposes and will not be used to train AI models. SATA CommHealth will retain your personal data only for as long as necessary to fulfil the purposes described above. When the data is no longer required, it will be securely destroyed or anonymized in a secured manner.
I consent and agree that SATA CommHealth may collect, use and disclose my information for the purposes as stated above. By using SATA CommHealth’s MigrantMate, I agree to these Terms of Use and our Privacy Policy.
For more information about SATA CommHealth’s Personal Data Protection Act (PDPA) policy, please refer to the Personal Data Protection Statement at https://www.sata.com.sg/personal-data-protection-statement/. If you have any questions, concerns, or feedback regarding SATA CommHealth’s MigrantMate or these Terms of Use, please contact our Data Protection Officer at dpo@sata.com.sg.
Thank you.
Last updated: 21 September 2026